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Piano
Finders Custom Order Service
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We use
our expertise to select the best pianos. |
For High Polish
Ebony
Yamaha and Kawai Grands
Price Range $9,500 and up
You can count on us!
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We can save
you
thousands of dollars. |
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We guarantee the condition of the piano |
We make it easy for
you
from shipping to
tuning
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We protect you with a
5 Year Limited Warranty |
We bring the piano to
its peak performance |
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We answer your questions before
you buy |
We provide service in
your home after
delivery |
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Click on Photo for
larger view of 1982 Pre-Owned Kawai we sold through this service.
Click on each of the above statements to read more...
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1.
We use our
expertise to select the best pianos:
It’s often difficult selecting a pre-owned piano from
a showroom floor or private party. Unless you are an accomplished
pianist and bring along a piano
tuner/technician, you may not be able to tell whether the piano is
everything it’s supposed to be. Without expert advice, it is hard to
know whether an instrument is in good structural condition; whether
it has been properly maintained by the previous owner; or whether
it has been adequately prepped by the dealer. A piano may sound or
look o.k. on the surface, but it may have hidden problems that could
be very expensive to repair, and which only an expert can detect.
Through the Piano Finders Full Service Buying Option, we
guarantee ahead of time the condition of the piano, and then we find you an
instrument to match that condition and the price we have both
agreed upon. We have trusted sources who supply us with premium condition pre-owned
Kawai and Yamaha Grands.
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2.
We guarantee the
condition of the piano:
We have established the Piano Finders Standard, to help describe
the condition of a piano in the areas of quality, tone, touch,
durability and appearance. We produce a written document for you,
telling you exactly what to expect in each of these areas from the
piano we will be delivering to you. Often, even new pianos are
not at their peak potential, because the dealer has not paid a
skilled craftsman to do all the voicing, regulation and other
adjustments that make the biggest difference in touch and tone on
a piano. You can be assured that we will be doing this work on
your piano and we are willing to put it in writing before you
commit to buy.
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3.
We protect you with
a D & R Masters, Inc. 5 Year Limited Warranty:
Our
rebuilding company, D&R Masters, Inc., contracts this transaction
and offers you their warranty, which covers the structural and
musical parts of the piano. As piano rebuilders, we can fix
virtually any
problem that may occur on a piano. We are capable of fulfilling the
warranty we give, in our own local shop. However, since warranty work
is expensive to us, we are very careful to only sell you a piano in
peak condition. We count on our expertise to minimize our risk of
any future problems. Because we are putting our guarantee behind
the piano, it is in our interest to select a piano that will be as
trouble free as possible for both of us. For more information on our
Limited 5 Year Warranty, please contact us.
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4.
We answer your
questions before you buy: We want
satisfied customers. One of our greatest sources of business is
referrals from other customers we have satisfied. It is our goal to
make sure that we have answered all your questions. We also will
educate you on issues you may not be aware of, so you can feel
completely comfortable about making this purchase. We screen our
customers, and if we do not feel that what we have to offer suits
your needs, or if we feel uncomfortable ourselves about how
satisfied you will be, we will not enter into a contract with you.
There are other options for buying pianos, and we want you to choose
the one that will make you happy.
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5.
We can save you
thousands of dollars:
A new Kawai or Yamaha Grand will usually cost several thousand
dollars more than the pre-owned pianos we have available for you. There is
always immediate depreciation on new pianos: for example, if you
buy a new grand, and then for some reason have to turn around and
sell it immediately as a private party, you can usually only hope to get, at
best, half to two-thirds of what you paid
for it. Unlike cars, which generally receive a
lot of use (and abuse), pianos do not usually need major work
during the
first 30 to 50 or more years of ownership (as always, there are
exceptions, but that's what we're here for: to make sure you get the
instruments that are still in excellent or very good condition).
Well cared-for, good quality pre-owned pianos can be equal to if not superior
to new pianos (if manufacturers have
lowered their quality in recent years). Once a piano has depreciated
from new to used, it will generally increase in price by 3% to 5%
each year, as the value of all pianos goes up (being a labor
intensive product). Often some of the best values for your
money are used pianos that are between 10 to 20 years old, because
they have already taken their depreciation but still have plenty of life left.
The tricky part for you as an individual is in finding pre-owned
pianos in good condition on the private party market. Many people
would rather forego the hours of poring over newspaper and internet
ads, calling up private parties who may be hard to reach and wondering if the piano will still be
there by the time you get to look at it. And then there is the need
for an inspection by
a technician, which can cost you money before you have even
committed to buy. Dealers sometimes have trade-ins, but they often
price them high, closer to the price of a new piano, because they
have to pay for their overhead, salespeople, and advertising, and also
because it is their priority to sell new pianos, not used ones.
We buy Kawai and Yamahas from a trusted wholesaler, who gathers
them up from various private parties, does a preliminary inspection,
grades them according to condition, and then makes the list
available to us. We buy the pianos at wholesale and pass the bulk of
the savings on to you, taking only a
modest commission for ourselves.
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6.
We make it easy for
you from shipping to tuning:
When we give you the price, it will include a package that makes it
easiest for you. The price includes a bench, tax (if you are a
California resident), shipping from the wholesaler to our shop,
polishing the piano to a beautiful luster, doing custom touch and
tone work on the piano to satisfy the best of pianists, shipping to
your home, tuning in your home. All of these details are
arranged by us. You can expect no hidden costs. We will need
you to give us certain information about your location, the stairs
to your house and any moving access difficulties the movers might
have so that we can get accurate quotes on the move to your
location.
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7. We bring the piano to
its peak performance: Once a new piano
has left the manufacturer's warehouse there are still many things
that can be done to it to bring it up to it's peak condition. This
requires the expertise and skill of a master piano technician and
usually many hours of additional work. Most pianos sold new
today
have not had this type of work done, unless they are artist
or concert grands being specially prepared for high profile concert
artists. Just because a piano is new, does not mean it is at its
potential. Many dealers only do this important additional work if
the customer is aware of it or insists on it.
In addition, every ten years or so, a piano needs
certain kinds of maintenance performed, usually voicing, regulation,
and tuning. Most piano owners, and believe it or not, many
dealers, never do this work. So, if you are out there looking at
pianos for sale, both new and used, it is likely that you haven't
played one at its potential. We are dedicated to giving you a piano
that is as close to its potential as possible within the budget you
have given us. So, once you have ordered your piano, it will come
directly to our shop, where our Master craftsman and concert
pianist, Kendall Ross Bean, will inspect it to make sure that it is
structurally sound and then will perform or supervise the necessary work to make
it a pleasure to play and listen to. If you want, you can come and
visit the piano before it leaves the shop, and make any suggestions
for touch and tone nuances that suit your preference. When
finished, the piano will be delivered to your home directly from our
shop.
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8. We provide service in
your home after delivery:
Once
the piano has been delivered to your home, it is usually best to
wait 1-2 weeks for it to adjust to the climate in your home before
tuning. Afterwards, an in-home tuning can be scheduled. If you
live close to Walnut Creek, CA., then Kendall Bean himself can come
out and do the final tuning in the home. If you live farther away,
we will hire a qualified tuner/technician to do the tuning. You
can usually expect that there may be a few sticky keys or a squeaky
pedal after a move, and the tuner can take care of these things at
the time of his/her visit.
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9. You can count on us!
We are
dedicated to successful piano matches and we will do everything
within our power to make you happy. As members of the Better
Business Bureau, we also have a
complaint free record. We don't anticipate that you will have
any complaints that cannot be easily resolved by us. The Better
Business Bureau Customer Care Program is also available as a support
to you.
Contact Us to proceed to the next step.
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Finders Member Agreement
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